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Refunds & Returns

Printed Items and Unframed Prints – Replacements & Returns

We are responsible for ensuring that your image has the proper color and white balance and that it is a suitable resolution to print. Therefore, our policy is to notify you by email, if your photo does not meet our standards. In which case, you may contract with us to digitally enhance the photo, or you may select another photo.

When we submit a photo for printing on any of our products, our print partner, where possible, prints to standards proposed by the International Color Consortium (ICC) and runs multiple calibration checks daily to ensure their printing equipment is fully functional and meets those standards.

If you are sending us a digital file from your smartphone or a camera, the colors you see on your device or your monitor may not accurately represent the colors in the photo since most computers are not calibrated properly for this type of work. Our monitors are calibrated using calibration hardware and software and the digital proof you receive from us reflects the way the print will look when printed. Results will vary based on the type of paper or canvas used for printing.

Pixels4Pets is not responsible for deviations in color due to external direct or ambient light sources and their effect as reflected off the printed item.

Pixels4Pets takes pride in producing quality prints and frames for our customers. For this reason, you can order confidently knowing we offer a 30 Day 100% Money Back Guarantee for most orders. If contacted within 30 days of the original order date, we will either replace or refund any print or product that is deemed unsatisfactory by the customer; EXCEPT in the cases of “proof” ordering, or when Pixels4Pets, expresses concern to the customer over image quality issues such as poor resolution or potential tonal problems with the image prior to printing.  If, for some reason, we can’t make it right we want you to still feel that you were, at the very least, dealing with a reputable company that puts you, the customer first.

Frames, Mats and Glazing Replacements & Returns

Frames, mats, and glazing may be returned within 30 days after the date of ordering. Since these orders are custom cut to your specifications, there will be a 20% restocking fee, plus the cost of return shipping that will not be refunded.

Exceptions to Drop Shipped Orders

Prints, frames, or mats which are shipped to a third-party recipient as in the case of drop-shipped orders, are not eligible for returns or refunds except in the case of damaged items in which Pixels4Pets will replace the item at no charge.

Damaged Items

Damaged items must be reported within 30 days of order date to quality for a full replacement. Contact us to initiate the process.

For Returns & Replacements after 30 days

If it has been greater than 30 days but not more than 60 days since you placed your order and you decided for some reason you are not happy with your print from Pixels4Pets, please contact us.

Instructions For Damaged Items

If an item is damaged during shipment, contact Pixels4Pets within a week of receiving your damaged print so that Pixels4Pets can make the appropriate arrangements to have the damaged items refunded or replaced. To expedite the process please take some photos of the outer packaging, damaged prints/products so that you can provide them to your customer service representative.

Requesting a Replacement or Refund

To request a replacement or refund, please contact out customer service department through our contact page so that we can assist you.